Client Frequently Asked Questions


What is wellb?

wellb is your guide to dozens of wellness modalities. wellb designs wellness experiences just for you. Be it through yoga, pilates, acupuncture, reiki or personal training, or any one of our hundreds of modalities, we promote healthy lifestyles by enabling access to a range of wellness services. Our premier wellness experts are accessible in your home/office, online or in a wellness center, in New York and Brooklyn. We’ve screened hundreds of practitioners, so we can assemble the best wellness practitioner for you.


What types of services are on offer?

Our one stop shop offers a variety of services: services that HEAL, sessions that make you MOVE, some that will open your MIND and those that can get you to RELAX.
At this stage wellb is focused on a few fields, but we are engaging more wellness practitioners every day, expanding the variety of services.


Cancellation and refunds policy

Sessions that were booked on wellb may be cancelled at any time. However, only cancellations that were done by 6pm on the day before the day of a session will warrant a full refund.


Who are the wellness practitioners on wellb?

We screen each wellness practitioner that wishes to offer services on wellb. Each wellness practitioner must be at least 21-year-old, has to present qualifications certificates, an adequate liability insurance policy (if required by law for their field), and undergoes an interview by one of our staff. Once a wellness practitioner has started providing sessions on wellb, our clients are invited to rate each session, keeping services standards high.


Who sets the rates of services?

It’s up to the wellness practitioner to set the rates for each of their services. Depends on the demand for certain times of the day, sessions may be offered at a discount which will be presented with those sessions. All the rates include applicable taxes and wellb’s commission.


How are payment done? Does wellb keep credit cards information?

Payments may be done with credit cards only. We use ReCharge to handle your subscription with and Braintree, (a division of PayPal, Inc.), to process all payments. wellb does not keep any credit cards details.


Locations of services

At this stage services are limited to Manhattan and Brooklyn New York. We are working on expanding to additional major wellness cities across the US.


wellb is great! How do I invite friends to wellb?

Thanks! You may send referrals through wellb’s website or use the mobile app which syncs with your contacts, making it very easy to invite people you know. wellb has a referral awards system in place. For every new referred client who uses the system, both you and your friend get credit in the system.


I want to complain about a session. How do I do that?

We’re sorry to hear that. You may go to the History screen on wellb’s web site or mobile app, and press Submit Feedback, or just email us at


How do I view the wellness practitioner’s profile on the app?

Once you see the “open slots” for the particular service modality you’re seeking, you can click of the wellness practitioners that are available and read more about them. Their profile will provide additional description, pictures and links to help you make your decision of which practitioner to choose.


How do ratings and reviews work?

Once a wellness practitioner has provided a session on wellb, the client is invited to rate the session. This is another way to help keep our service standards high, and for wellness seekers to make informed decisions.


How to follow up with the same wellness practitioner?

Once a session has ended, the wellness practitioner may use our Follow-Up feature to invite you to a similar session in the future.


How do I let the wellness practitioner know of a physical condition I have before the session?

If you filled it in your client profile, the wellness practitioner will receive this information when we notify them of the booking.


Where do sessions take place?

Sessions may take place at the wellness practitioner’s location, or at your location, if the wellness practitioner indicated that he/she is willing to make house-calls to clients.


Can I purchase a package or several sessions at once?

This feature on app will become available in the near future. Client can purchase packages via


Are sessions private, groups, classes?

wellb supports only private sessions for one person or more.


How does tipping work?

Tipping is not part of the payment procedure, however wellb is working on adding easy tipping to the mobile apps and website.


Can I cancel or change my subscription with

You can cancel or change your subscription any time prior to one day before the next billing cycle.


For additional questions you can contact us at

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